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Find answers to common moving questions and support for your next move.

Common Questions

Quick answers to the most asked questions about moving.

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Frequently asked questions

We’ve put together answers to the most common moving questions to make your planning easier.

1. Who is We Move You?

We Move You is NZ’s first Removals Directory. We connect you with trusted moving teams across the country, setting clear quality and service standards.

2. How much does it cost?

Residential: from $60/half hour + GST for a truck & mover (+$20 per extra mover).
On-site movers (no truck): $25/half hour + GST.
Commercial: from $75/half hour + GST for a truck & mover (+$25 per extra mover).
Boxes, tape, rental crates & more available at extra cost.

Note: We prefer to discuss your move in detail, and site inspections often help us provide more accurate estimates — keeping your overall costs down.

3. Do you give quotes or estimates?

We provide estimates in most cases, as moving times can vary. Fixed quotes are available for business relocations, international moves, single items, and long-term service agreements.

4. Are there any hidden fees?

No. All potential costs are made clear in your estimate or quote. We believe in full transparency so you can make informed decisions.

5. Do you move fragile, oversized or specialty items?

Yes — we can move items like spa pools, pianos, heirlooms, and other delicate or oversized belongings. We can also connect you with plumbers, electricians, insurance brokers, and fit-out planners.

6. What is your minimum charge?

Residential relocations: minimum 3 hours charged from base.
Business relocations: minimum 4 hours charged from base.

7. Do you provide packing supplies (boxes, tape, crates, etc.)?

Yes, we can supply boxes, tape, labels, bubble wrap, and rental crates at additional cost.

8. What services beyond moving do you offer?

We can provide rubbish removal, recycling, and repurposing of good furniture. We also connect clients with trusted trades like electricians, plumbers, and builders.

9. Should we take apart furniture?

If you’d like to save on costs, yes. If you want a full-service move, our team can dismantle and reassemble furniture for you.

10. Should we box and bubble wrap everything?

Boxing as much as possible helps us move efficiently. Boxes should be secured, closed, and not overloaded. We blanket furniture on the truck, but full wrapping and packing services are available at extra cost.

11. What’s included in your service?

We uplift your belongings, transport them safely, and place them where you want in your new home. Some clients choose garage drop-off to save time. We can also provide rubbish removal and repurposing of usable furniture.

12. How do we pay?

Residential: payment on completion.
Business: 7-day terms (unless pre-arranged).
Preferred: bank transfer, but cash also accepted.

13. Do you offer site inspections or pre-move assessments?

Yes — site visits help us give you the most accurate cost estimate and reduce unexpected charges.

14. Are there mileage charges or booking fees?

Yes.

  • Moves outside a 50km radius from base incur a booking fee (explained in your estimate/quote).

  • Mileage charges apply north of Silverdale and south of Hampton Downs ($1.65/km, subject to change).

15. What happens if something gets damaged?

We take every precaution, but in the rare event of damage, please contact us immediately. We’ll work with you to resolve it fairly and quickly.

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Still have questions?

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We’re here to help. Contact us today and we’ll make sure you get the support you need for a smooth move.